Terms and Conditions – Dovix Store BD
Last Updated: March 2026
Welcome to Dovix Store BD (“Dovix Store”, “we”, “our”, or “us”). These Terms and Conditions govern your access to and use of our website https://dovixstore.odoo.com and all related services, including browsing products, placing orders, and interacting with our platform.
By accessing or using our website, you agree to comply with these Terms and Conditions as well as our Privacy Policy. If you do not agree with these terms, please do not use our website.
Our goal is to provide a safe and reliable online shopping experience for customers across Bangladesh.
1. About Dovix Store
Dovix Store BD is an online fashion store based in Bangladesh that offers premium clothing products, including drop shoulder t-shirts such as Neymar Jr. and Messi edition designs.
Our website allows customers to:
Browse our fashion collections
Place orders online
Receive delivery across Bangladesh
Contact our support team for assistance
All purchases made through the website are subject to these Terms and Conditions.
2. User Eligibility
By using our website, you confirm that:
You are at least 18 years old, or using the site under the supervision of a parent or guardian.
You will provide accurate and complete information when placing orders.
You will not use the website for illegal activities or fraudulent purposes.
Dovix Store reserves the right to refuse service or cancel accounts if misuse of the platform is detected.
3. Account and Order Information
When placing an order, customers may be required to provide personal details such as:
Name
Phone number
Delivery address
Email address
This information is necessary to process and deliver your order.
Your personal data is handled according to our Privacy Policy and is used only for legitimate business purposes such as order processing, delivery updates, and customer support.
4. Product Information
We aim to provide accurate descriptions and images of all products available on the website.
However, please note:
Product colors may slightly vary due to screen differences.
Product availability may change without prior notice.
Product designs or packaging may occasionally change.
All items listed on the website are subject to availability.
5. Pricing and Payment
All prices listed on our website are in Bangladeshi Taka (BDT).
We aim to ensure accurate pricing, but in rare cases errors may occur. If a pricing error is discovered after an order is placed, we reserve the right to cancel the order and inform the customer.
Payment options may include:
Cash on Delivery (COD)
Online payment options (when available)
Orders will be confirmed only after successful order placement and verification.
6. Shipping and Delivery
Dovix Store provides delivery services across Bangladesh through trusted courier partners.
Typical delivery charges:
Inside Dhaka: 80 BDT
Outside Dhaka: 110 BDT
Estimated delivery time:
Dhaka: 1–3 working days
Outside Dhaka: 2–5 working days
Delivery times may vary due to weather, courier delays, or high demand periods.
Customers must provide accurate delivery details to avoid delays.
7. Return and Exchange Policy
Customer satisfaction is important to us. We allow returns or exchanges under certain conditions.
Customers may request a return or exchange if:
The product received is damaged
The wrong product was delivered
The product has a manufacturing defect
Conditions for returns:
Requests must be made within 3 days of receiving the product.
The product must be unused and in its original condition.
Original packaging and tags must be intact.
If the return request is approved, the customer may receive:
Product replacement
Store credit
Refund (depending on the situation)
Shipping charges for returns may apply unless the error was made by Dovix Store.
8. Intellectual Property
All content on the Dovix Store website, including:
Logos
Product designs
Images
Text and graphics
are the property of Dovix Store BD and are protected by intellectual property laws.
No content may be copied, reproduced, or distributed without permission.
9. Privacy and Data Protection
Dovix Store respects customer privacy and takes reasonable steps to protect personal information.
We collect limited personal data such as:
Name
Contact details
Delivery address
Order information
This information is used to:
Process orders
Provide customer support
Improve our services
Send order updates or promotional offers
We do not sell customer data to third parties.
Information may only be shared with:
Delivery partners
Payment processors
Legal authorities when required by law
For full details, please refer to our Privacy Policy.
10. Limitation of Liability
Dovix Store will not be responsible for indirect or incidental damages arising from:
Use of the website
Delayed deliveries caused by third-party couriers
Temporary website interruptions
We strive to maintain reliable service but cannot guarantee uninterrupted website access.
11. Changes to Terms and Conditions
Dovix Store reserves the right to update or modify these Terms and Conditions at any time.
Any changes will be published on this page with an updated “Last Updated” date.
Continued use of the website after changes indicates acceptance of the updated terms.
12. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
Dovix Store BD
Website: https://dovixstore.odoo.com
Email: support@dovixstorebd.com
Contact Form: https://dovixstore.com/contactus