Dovix Store BD – Terms & Conditions, Return Policy & Privacy Policy (SEO Optimized)
Terms & Conditions – Dovix Store BD
Welcome to Dovix Store BD, a trusted online shopping store in Bangladesh. By accessing our website or placing an order, you agree to the following terms and conditions.
Dovix Store BD is an online-based eCommerce platform offering quality lifestyle and gift products across Bangladesh.
Product images are used for display purposes only. Actual product color, size, or finish may slightly vary due to lighting, photography, or device screen settings.
All product prices, offers, discounts, and availability are subject to change without prior notice.
Customers must provide accurate delivery information (name, phone number, and address). Incorrect details may cause delivery failure or delay.
Order cancellation after confirmation is discouraged. Repeated fake or canceled orders may result in account or order restrictions.
Dovix Store BD reserves the right to cancel any suspicious or fraudulent order at any time.
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Return Policy – Dovix Store BD
At Dovix Store BD, customer satisfaction is our top priority. Our return policy is designed following standard Bangladeshi eCommerce practices (Daraz-style).
Eligible for Return:
Product received damaged or broken
Wrong product delivered
Not Eligible for Return:
Change of mind after delivery
Used, washed, or physically damaged products
Claims without an unboxing video
Complaints raised after 24 hours of delivery
Return Conditions:
Unboxing video is mandatory as proof
Customers must contact us within 24 hours of receiving the product
Product must be unused and in original packaging
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Refund Policy – Dovix Store BD
Once the return request is approved, refunds will be processed within 5–7 working days.
Refunds are issued via bKash, Nagad, or bank transfer.
Shipping or delivery charges are non-refundable.
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Privacy Policy – Dovix Store BD
Dovix Store BD values your privacy and is committed to protecting your personal information.
Information We Collect:
Customer name
Mobile phone number
Delivery address
How We Use Your Information:
To process orders and ensure timely delivery
To provide customer support and order updates
Data Protection:
We do not sell, trade, or share customer information with third parties
Customer data is used strictly for business and legal purposes only
Cookies:
Our website may use cookies to enhance user experience and improve site performance
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Contact Information – Dovix Store BD
For any questions, support, or complaints, please contact us:
Facebook Page: Dovix Store BD
Email: support@dovixstorebd.com
Dovix Store BD reserves the right to update or modify these policies at any time without prior notice.
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